Account Deletion

Last updated: May 21, 2026

At Paw Sign, we respect your right to manage your personal data. This guide explains how you can request the deletion of your account and associated data, and what happens when you do.

We don't want to lose you, but we respect your decision.

When you delete your account, all your training history, health records, care logs, and personal notes will be removed from Paw Sign.

WHAT WILL BE DELETED

  • Training history and progress
  • Health tracking records
  • Care tracking and logs
  • Reminders and notifications
  • Saved guides and personal notes
  • Your dog's profile and settings
  • All account data

WHAT HAPPENS NEXT?

Your account and all your data will be permanently deleted.

1 How to Delete Your Account

To delete your Paw Sign account:

  • Open the Paw Sign app
  • Go to Settings (usually in the main menu or profile section)
  • Select "Delete Account" or "Account Settings"
  • Follow the confirmation steps

2 What Gets Deleted

When you delete your Paw Sign account:

  • Your account profile: All login credentials and account information associated with your email
  • Cloud-stored data: Any backup or synced information stored on our servers
  • Personal information: Your name, email, phone number, and other identifying details

3 What Remains After Deletion

Please note the following:

  • Local device data: Information stored only on your device's local storage will remain on your device until you manually clear it or uninstall the app
  • Legal records: We may retain minimal data as required by law for tax, legal, or compliance purposes
  • Anonymized analytics: Completely anonymized usage data may be retained to improve our service

4 Account Deletion Timeline

When you request account deletion, most data is deleted immediately. However, some data may take up to 30 days to be completely removed from our backup systems. This delay ensures we can recover your account in case of accidental deletion.

5 Requesting Deletion Through Email

If you're unable to delete your account through the app, you can contact us directly:

Email: [email protected]

Include your account email address and request account deletion. Please allow 5-7 business days for processing.

6 Irreversibility

Important: Account deletion is permanent and irreversible. Once your account is deleted, you will not be able to recover your data. If you think you might want to use Paw Sign again, consider deactivating your account instead, which allows you to reactivate it later.

7 Data Rights & GDPR Compliance

Under GDPR and similar data protection regulations, you have the right to request deletion of your personal data. Account deletion fulfills this "Right to be Forgotten" request. If you have additional data privacy questions, contact us at [email protected].